REFUND AND RETURNS POLICY – Unparalleled comfort

Thank you for visiting ecstasyst.shop. We’re committed to ensuring you’re satisfied with your purchase. If you’re not satisfied with your order, please carefully read the refund terms below to understand our refund policy.

Refund Request Requirements
Item Condition: To successfully process a refund, the item must be in new, unused condition and include the original packaging, tags, and accessories.
Application Period: Please submit your refund request within 7 days of receiving the item. Failure to submit a refund within this timeframe will result in a non-refundable refund.
Refund Process
Refund Request: Please contact our Customer Service team with your order number and reason for the refund via the following methods:
Email: abdulguni@ecstasyst.shop
Phone: +1 7209830125
Returns: Our Customer Service team will provide you with a return address and detailed instructions. You must return the item as instructed, ensuring it is undamaged during shipping.
Refund Processing: Once we receive the returned item and confirm its condition, we will process the refund within 3 business days. 3. Refund Methods
Refunds will be processed according to your original payment method. Please note that bank processing may take additional time, depending on the payment method used.
Refund Fees
If you request a refund for personal reasons (e.g., dislike, wrong size, etc.), you will be responsible for the return shipping costs. If there are quality issues with the product, we will cover the shipping costs.
Special Cases
If the product you received is damaged, missing accessories, or the wrong item was sent, please contact us within 48 hours of receiving the product. We will provide you with instructions and offer a replacement or refund.
Special products may not be eligible for refunds; please refer to the product page at the time of purchase for details.
Changes to Terms
We reserve the right to update or modify these Refund Terms at any time. Modified terms will be posted on this page and will take effect from the date of posting. Please check back regularly to ensure you are aware of the latest terms.